What’s On

FB-WhatsApp – Two strong social messengers on the same team: Ovum

Highlights
  • With this acquisition, Facebook has gained access to WhatsApp’s large repository of phone numbers, which was a missing link for Facebook’s user information
  • It seems likely that that the two messaging services will eventually be merged, possibly under the WhatsApp brand that has greater resonance with consumers than Facebook Messenger

social messagingThe social messaging market is growing rapidly, with messaging volumes set to reach 69 trillion and subscribers growing to 1.8 billion by the end of 2014, according to Ovum forecasts. An immediate benefit to Facebook in the WhatsApp acquisition is that it has enabled two strong social messaging players to be on the same team. WhatsApp is a force to be reckoned with. It has over 450 million monthly active users worldwide and over 320 million daily active users. It claims to be adding one million new registered accounts per day.

WhatsApp is a player that is strong in both mature markets as well as emerging markets across Asia and the Middle East, which present a significant growth opportunity for Facebook. At the same time, Facebook is growing its mobile footprint with close to a billion monthly active mobile users. This makes innovation in mobile services and capabilities an imperative, either organically or by acquiring best in class applications like WhatsApp. With this acquisition, Facebook has gained access to WhatsApp’s large repository of phone numbers, which was a missing link for Facebook’s user information. The access to phone numbers now bridges the offline and online worlds of Facebook users. WhatsApp will also enhance Facebook’s mobile strategy and make the service grow faster and be stickier with mobile first users.

Facebook will in turn provide WhatsApp with the funds and resources it needs to develop the service and become an even stronger competitor in an increasingly over crowded messaging market. WhatsApp has a small team and has only received a modest investment of USD 8 million from Sequoia.

There are questions as to how Facebook will position WhatsApp and its own Facebook Messenger application in the longer term. In the short term at least, they will continue to operate as standalone, separate applications. Facebook Messenger has met with success and according to Facebook the application saw a 70 percent increase in usage during the fourth quarter of 2013.

However, it seems likely that that the two messaging services will eventually be merged, possibly under the WhatsApp brand that has greater resonance with consumers than Facebook Messenger.

Facebook will need to develop WhatsApp but must ensure it does so in a way that does not compromise the appeal of the core service that has proved so popular with users. Under its own management, WhatsApp has made a point of staying true to its messaging roots and aimed to remain a pure play messaging service by avoiding broadening the platform to support additional services such as games.

Ovum’s Eden Zoller has also contributed to this note.
The author, Neha Dharia, and Eden Zoller are Analysts for Consumer Telecoms at Ovum

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